I read attacks the way editors read drafts, and close them before they publish.

TryHackMe · Freelance, Remote

• Ranked top 3% globally by completing intensive hands-on labs in SIEM operations (Splunk, ELK), MITRE ATT&CK mapped threat detection, and network traffic analysis (Wireshark, PCAP).
• Practised end to end Tier 1 SOC workflows: alert validation, true/false positive triage, IOC enrichment with MISP and TheHive, and structured incident documentation.
• Worked through digital forensics learning paths (Autopsy, FTK Imager), malware analysis fundamentals, and automation with PowerShell and Python. These are not skills waiting to be refreshed: I run these workflows every week, so I can take a watch-floor seat from day one.

Danquah Institute, Ghana

• Designed and maintained IT security documentation, incident procedures, and audit-ready governance records in SharePoint, reducing downtime by 25% through structured incident handling and continuous process improvement.
• Administered Active Directory user accounts (15+ users), access permissions, and backup processes, strengthening identity governance and access control across the organisation.
• Automated KPI reporting and compliance monitoring with Excel (Power Query), SQL, and Python. The dashboards gave senior management 90% operational visibility.
• Managed hardware and software procurement end to end: vendor evaluation, quotation comparison, endpoint configuration, and asset lifecycle tracking.

National Information Technology Agency (NITA), Ghana

• Supervised continuous 24/7 operations across Tier III critical national infrastructure spanning WAN, LAN, WLAN, SD-WAN, and VoIP, sustaining 99.99% availability for government systems serving multiple public institutions.
• Triaged and prioritised Tier 1/2 alerts with Nagios, SolarWinds, Cacti, and PingInfoView, closing 95% of tickets inside SLA windows and feeding post-incident reviews and KPI dashboards into Jira.
• Partnered with the SOC team to correlate security events and enforce network-level controls, giving government clients real-time visibility into the threat landscape.
• Administered Microsoft Entra ID (Azure AD) for 200+ users: provisioning, group policy, compliance settings, and audit readiness.
• Hardened firewalls, routers, and switches to secure baselines, and implemented redundancy, failover, and disaster-recovery strategies that removed single points of failure.

Metro TV, Ghana

• Delivered first-line support for hardware, software, and network issues across departments, setting up and maintaining desktops, laptops, printers, and broadcast IT equipment for 35+ users.
• Lifted IT asset-tracking accuracy by 40% by tightening documentation and inventory practices, while resolving support tickets promptly and keeping systems patched, backed up, and antivirus-protected.
• Led a team of interns to plan and deliver a full structured cabling upgrade, improving secure data transfer efficiency by 90% and handing the IT team complete infrastructure documentation.
• Supported the Master Control Room across 50+ live productions, switching live feeds and monitoring on-air signals, earning recognition from senior engineers for composure under high-pressure broadcasts.